Booking Policy
How requests are confirmed, rescheduling and cancellation, late arrival, and when the final price is fixed.
Service provider
PE datavwave.com, EDRPOU 29803946, Office 12, Business Center Arena, 5 Baseina Street, Kyiv 01004, Ukraine. contact@datavwave.com, +380 980 303 5840. Managing Director: Robert Schmidt.
Requests and confirmation
A form submission is a request, not a confirmed booking. We confirm the time, service scope and final price by phone or email. The thank-you page redirect does not reserve a slot.
Prices
Final prices are in hryvnia (UAH) and include taxes. "From" prices and discounts are indicative; the conditions affecting the final price are confirmed at booking.
Rescheduling, cancellation, late arrival
Give at least 24 hours' notice to reschedule or cancel free of charge. Later changes or a no-show may be charged; we state the amount before charging. We hold the slot for 10 minutes; after that the service may be shortened or treated as a no-show.
Complaints and refunds
Contact us at contact@datavwave.com or +380 980 303 5840; approved refunds are returned to the original payment method. You may also complain to the State Service of Ukraine on Food Safety and Consumer Protection or apply to the courts.
Personal data
Controller: PE datavwave.com. We use your name, phone and booking details to handle the appointment, based on your consent and our contract, and keep them no longer than necessary; you may request access, correction or deletion at contact@datavwave.com. Non-essential cookies are set only with your consent; see our cookie policy.
Legal basis
Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015; Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991; Закон України «Про захист персональних даних» № 2297-VI від 01.06.2010; Закон України «Про електронні комунікації» № 1971-IX від 16.12.2021; Закон України «Про рекламу» № 270/96-ВР від 03.07.1996.